FAQ

Frequently asked questions

Short answers to the things customers ask us most. If yours isn’t here, message us on WhatsApp — we reply quickly.

Home and kitchen products — a mix of fresh (brand-new) items, open-box goods, and excess/surplus inventory, all at deep-discount rates.

Some are brand-new and sealed. Many are open-box or returned items that are tested and in good working condition but may have minor cosmetic marks or opened/replaced packaging. That's why the prices are so low.

Fresh items may carry the standard manufacturer warranty. For open-box, returned, and surplus items, warranty may be limited, void, or unavailable — we tell you where a warranty applies.

No. Because of our deep-discount, open-box model, we do not accept change-of-mind returns. Returns are only considered for transit damage, dead-on-arrival, or wrong item — see our Return & Refund Policy.

For online orders, a complete, uncut unboxing video is the proof we need to approve any damage or wrong-item claim. Please start recording before opening the parcel.

Yes, we ship to most serviceable PIN codes via courier, and you can also buy or collect at our Indore store.

Every item is tagged with its Luckybee rate. Our whole promise is great rates — never-before prices on home and kitchen goods.

By phone/WhatsApp, email, at our Indore store, or via Instagram @luckybee.in — see the Contact page.