Privacy Policy

This Privacy Policy explains how Luckybee (“we,” “us,” “our”), operated from Indore, Madhya Pradesh, collects, uses, and protects your information when you interact with us online (including via our website and Instagram @luckybee.in), on WhatsApp, or at our store.

For any privacy-related questions, please contact us at support@luckybee.in.

Information We Collect

  • Contact & Order Details: Name, phone number, email, delivery/billing address, and order history.
  • Payment Information: Payments are processed by secure third-party payment gateways. We do not store your full card details.
  • Communications: Messages you send us through WhatsApp, Instagram, email, or phone.
  • Technical Data: If you use our website, we may collect information such as your device, browser, IP address, and cookies for basic functionality and analytics.

How We Use Your Information

  • To process, fulfil, and deliver your orders and handle returns or refunds.
  • To communicate with you about orders, offers, and support requests.
  • To send you sale and promotional updates where you have opted in. You can opt out at any time.
  • To improve our products, services, and website, and to prevent fraud and misuse.
  • To meet legal, tax, and regulatory obligations.

Sharing Your Information

We do not sell your personal data. We share it only with parties who help us operate our business, such as courier and logistics partners, payment gateways, and IT or communication service providers.

We may also share information with government authorities or other parties where required by law. These parties are expected to protect your data and use it only for the agreed purpose.

Cookies

If you use our website, we may use cookies and similar technologies for essential website functionality, remembering your cart, and understanding how our website is used.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Data Retention & Security

  • We keep your information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
  • We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

Your Rights

Subject to applicable Indian law, including the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023, you may request access to, correction, updating, or deletion of your personal information.

You may also request to stop receiving marketing communications from us. To make a request, please contact us using the details available on our Contact page.

Children

Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Last Updated: August 2026