Return & Refund Policy

Luckybee is a deep-discount store selling fresh products, Amazon returns, open-box goods, and excess inventory. Because our prices are far below normal retail, our return terms are necessarily strict.

Please read this policy carefully before making a purchase and review our Product Condition & Grading Policy for more information about the products we sell.

1. Inspect Before You Accept

At the time of delivery for shipped orders or at the counter for store purchases, please carefully inspect your order before accepting it.

  • Inspect the outer packaging, product, and all included accessories.
  • Check that the correct product has been delivered.
  • Check that the product powers on and functions properly where applicable.
  • Report any visible transit damage, missing accessories, or discrepancies immediately before accepting delivery or leaving the store.

Once delivery has been accepted or the product has left our store, Luckybee will not entertain returns or refunds except in the limited cases listed below.

2. Unboxing Video Required for Online Orders

For any claim related to a shipped order, a complete and continuous unboxing video is mandatory. The video must show the package from the sealed or received condition through to the fully unpacked product, without any cuts or edits.

Claims without a clear and complete unboxing video cannot be processed. Please start recording before opening your package.

3. When a Return, Replacement, or Refund May Be Accepted

We will consider a return, replacement, or refund only if, at the time of delivery or purchase, the item was:

  • Physically damaged during transit, supported by an unboxing video for online orders.
  • Dead on arrival or non-functional, meaning it does not power on or work as intended.
  • Materially different from what was ordered, such as receiving the wrong product or wrong model.

For online orders, claims must be raised within 24 hours of delivery. Please contact us with your order number, relevant photos or videos, and a description of the issue.

For store purchases, any defect must be reported at the counter before leaving the store, or as otherwise permitted under applicable law.

4. What Is Not Covered

Returns, replacements, or refunds will generally not be accepted for:

  • Change of mind, buyer’s remorse, or items that are no longer needed.
  • Minor cosmetic marks, scratches, dents, or opened or replaced packaging that are normal for open-box, returned, or surplus goods and are reflected in the discounted price.
  • Products marked as “As-Is”, “Final Sale”, “No Return”, or “Clearance”.
  • Damage caused by misuse, mishandling, improper installation, unauthorized repairs, or normal wear and tear.
  • Missing non-essential accessories or original packaging on open-box items.
  • Consumable, perishable, hygiene, or personal-use items once opened, and any items excluded by applicable law.

5. Refunds

  • Approved refunds will be issued to the original payment method or, for cash or store purchases, as store credit at our discretion.
  • Approved refunds are processed within 7 to 15 working days from the date of approval. The time taken for the refund to appear in your account may depend on your bank or payment provider.
  • Original shipping charges and payment gateway or platform charges are non-refundable unless the error was caused by us.
  • For cancellations before dispatch, we may refund the amount paid minus applicable payment or platform charges.
  • Once an order has been packed or dispatched, packing and handling costs may be deducted from any approved refund.

6. How to Raise a Claim

To raise a claim, please contact us within the applicable time period and provide the following information:

  • Your order number.
  • A clear description of the issue.
  • Relevant photos or videos.
  • A complete unboxing video for online order claims.

Email: support@luckybee.in

Please include your order number when contacting us so we can review your claim as quickly as possible.

Important Notice

This Return & Refund Policy does not take away any rights you may have that cannot be excluded under the Consumer Protection Act, 2019 and other applicable Indian laws.